IET Venues ‘number one’ for customers

IET Venues has topped the league in the 2011 BDRC Continental VenueVerdict Awards, and has also been named as the number one UK venue brand in the Awards’ Small Groups category.

Scooping the programme’s overall top honour for the second year running, the IET’s three venues have demonstrated their continued commitment to providing excellent service and packages that suit customers’ needs.

VenueVerdict is based on almost 24,000 customer feedback surveys across 350 conference venues and hotels in the UK.

IET Venues and facilities manager Sean Spencer described the achievement as “a great way for us to kick start 2012”.

“IET Venues is committed to providing our visitors with a first-class experience, from our superb facilities and all-inclusive packages, down to our experienced staff providing the best, and now award-winning, customer service,” Sean said.

In addition to the programme’s top gong, IET Venues received the Gold Standard Brand Award for exceptional customer service for the second year in a row.

IET Birmingham: Austin Court and IET Glasgow: Teacher Building also received VenueVerdict Gold Standard Accreditation this quarter; a measure of customer service that incorporates the impact of positive word of mouth on a brand’s reputation and future sales prospects.

Back in December, IET London: Savoy Place also took out the Small Meetings category in Prestige Events magazine’s fifth annual COOL Venues Awards; another great measure of industry success.